Specialised claims services
Our services are geared to the particular needs of P & I and Transport Liability insurers and their insureds. To meet these needs, our surveyors are specially trained in the gathering of evidence and the on-site assessment of exposure to potential liability. Our focus is always on "defence".
Proactive attendance and follow up
SEAsia prides itself on a proactive approach to providing solutions. SEAsia's mandate is to fully assess all situations, keep our Principals closely advised of developments and then make recommendations as to the solution options available based on our local knowledge and experience.
Commercial & legal expertise
Our network is staffed by a well-balanced team of qualified maritime lawyers, claims adjusters and marine and technical surveyors. Because of this, most of the work for our clients' can be accomplished "in-house", without the need to engage other parties.
P & I Condition Surveys
SEAsia is aware of the commercial realities of ship operations in today's difficult freight market. SEAsia acts as loss prevention advisors who attend to identify potential risks and assist insureds with accomplishing economical rectification of any deficiencies noted. In this way, the needs of both the insured and their P & I Club can be met in a mutually beneficial manner and without compromising either the safety or commercial viability of the member's operations.
Transport & Terminal Risk Assessment
SEAsia has developed considerable expertise in identifying and assessing the operational and documentary risks associated with transport and terminal operations. We are always pleased to work with transport insurers and their clients to inspect facilities and recommend risk reduction techniques, including staff training and liability awareness seminars.
Collisions
Including "straight" (own vessel investigation) and WP surveys; assessment of the cost and time required for repairs; speed and angle of blow surveys; full investigation including the preservation of contemporaneous evidence and VTS/VHF data; interviewing of crew and production of sworn statutory declarations; preparation of collision analysis; and assisting with security and release arrangements.
Pollution
Pollution including immediate "on-scene" attendance, control and investigation; advice on the current pollution regime and governing legislation; advice to the Master and crew; production of sworn statutory declarations; liaison with the MPA or other governmental departments to ensure cost effective control and clean-up, representations to minimise fines; assistance with production and presentation of suitable letters of undertaking and guarantees to P & I Clubs' instructions.
Crew injury and fatalities
Investigation and preparation of crew statements; assistance to agents in accomplishing hospitalisation and/or making funeral arrangements; urgent repatriation with/without medical assistance; advice on liability under existing crew contracts and national law; review and endorsement of medical/funeral/repatriation expenses.
Stowaways
Attendance on board to conduct interviews, and to take photographs and fingerprints to facilitate production of temporary travel documents; communications with embassies and consulates in the region; assistance to local agents in arranging security and repatriation.
Jetty Damage
Investigation of the nature and cause of the damage, dealing with port authorities in conducting joint surveys to minimise the claim and negotiate settlement.
Wreck Removal
Technical assessment of initial cause, liaison with local port authorities in respect of security arrangements; liaison with local salvage companies, co-ordination of removal bid tenders and advice on costs, etc.
Salvage and General Average
Attending to protect the P & I Clubs’ and members’ interests with reference to guarantees required to facilitate entry of damaged vessels into port; investigating the cause of the incident in order to preclude prospective refusal by cargo interests to contribute to their share in either salvage or General Average based on allegations of unseaworthiness.
Cargo claims/loss prevention
Investigation of heavy weather and ingress of water damage; sampling and analysis; steel cargo pre-loading and pre-discharge inspection; hazardous cargo superintendence and safe loading certification; reefer and general container damage in respect of both the container and contents; shortages and contamination; defective and deficient Bills of Lading; advice to members in respect of acceptance of letters of indemnity and exposure to liability; assistance to members in formulating defences to claims by reference to contractual exclusions and limitations.
Freight, Demurrage and defence matters
Investigation of allegedly unsafe ports; the analysis and assessment of demurrage claims; and in advising members in relation to all other matters concerning charter party and Bill of Lading disputes including the preparation of written submissions for arbitration purposes.
Cargo damage
Inspection and assessment of nature, cause and extent of damage, potential for refurbishment or salvage sale, estimation of potential net exposure to liability.
Cargo theft and fraud
Investigation of the handling and security chain, identification of likely parties involved, collection of police reports etc. and potential exposure.
Damage to 3rd party property
Investigation as to cause together with assessment of nature and extent of damage, repair costs and exposure to liability. Injury to employees and contractors
Investigation as to cause and nature of injury, appointment of medical specialists to conduct disability assessment and claims settlement.
Damage to containers and insured equipment
Inspection of nature, cause and extent of damage, assessment of repair costs and potential claims exposure.
Claims adjustment and recovery
Assessment and adjustment of all liability claims, including responses to notifications by insureds and brokers, advice to insureds, preparation of defence opinions and advice on resolutions, claims settlements and identification and implementation of recovery options.
Claims administration
Preparation of monthly/quarterly claims reports to insurers to update claims status and reserves etc.
Other technical services
SEAsia can assist shipowners, charterers, underwriters and financial institutions with the following services:-
Marine and Technical Surveys
- H&M and Flag-state condition surveys
- Pre-purchase condition surveys and Class record evaluations
- Ship valuation for bank finance purposes
- Project cargo and heavy lift superintendence
- Towage surveys and deep-sea tow certification
- On/off hire surveys, bunker surveys, draft surveys
- Cargo & container damage / loss prevention surveys
Consulting Marine Engineers
- Inspection and analysis of machinery, failure damage
- Fire damage assessment and analysis
- Machinery damage repair cost adjustments
- Repair and refurbishment planning and superintendence
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